FREQUENTLY ASKED QUESTIONS
Unit 1/ 908 Beaufort Street Inglewood
(m) 0430 905 798
January Store Open Hours
CLOSED FROM THE 1ST- 5TH Jan
Sunday and Monday 10-1
Tuesday to Friday 9-1
We closed on Public Holidays
*if these times don't work for you we can arrange a private appointment
Our online is always open, we generally respond to all emails within 24 hours.
SHIPPING, RETURNS & REFUNDS
CAN I AMEND OR CANCEL MY ORDER?
We’re super quick at processing orders to make sure you receive them as soon as possible.
You can amend your order as much as you like before you click “Confirm & Pay”. However after this point, you will be unable to make any amendments to your order.
If your order arrives and your still no longer wanting it, you can simply pop this back out to us upon reading our Delivery and Returns Policy.
As soon as you place an order with us, we are already on the mission to get this out to you as soon as possible. This regrettably means you are unable to make any changes as it will be already processing through our warehouse. In this case, you will need to place a new order or return your order once it’s been delivered.
WHY HAS MY ORDER BEEN CANCELLED?
Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
I'VE RECEIVED A FAULTY ITEM, WHAT CAN I DO?
We take any faults or issues with items seriously at Favourite Daughter If you should happen to find a fault with your order, contact us via email email@example.com and talk to our team.
As we stock a wide range of brands, our returns policy can vary on the brands returns policy of the item you purchased.
DELIVERY: WHERE DO YOU DELIVER?
We deliver to all over the world.
Delivery costs will be calculated at checkout once the delivery option and destination has been chosen.
HOW CAN I TRACK MY ORDER?
After you place an order with Favourite Daughter you will receive a confirmation email and then a shipping email which will contain tracking information. If you do not receive this email send us an email to firstname.lastname@example.org and we will make sure you get your tracking information.
DO I NEED TO SIGN FOR MY DELIVERY?
We understand you or another member of your household are not always there to sign for your parcel. Therefore, your package can be left in a safe place or left with a neighbour at your request.Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange delivery.
I HAVE SPECIFIC DELIVERY INSTRUCTIONS
Please leave us a message in the delivery instructions box at checkout. If this isn't available for you, please send us an email to email@example.com
RETURNS, HOW DO I DO THIS?
Please review our Delivery and Returns Page.
CAN I RETURN A SALE ITEM?
Sale items are final and cannot be returned for a refund, other than in the event of them being faulty. We recommend shopping sale items carefully to avoid disappointment.
WHERE CAN I FIND YOUR SIZE GUIDES?
As we carry a wide variety of brands, sizing can change depending on the brand. We are working on putting an individual size guide on each item. In the mean time if you have a question about sizing, send us an email or dm us on Instagram x
PAYMENTS & GIFT CARDS
PAYMENT: WHAT METHODS DO YOU ACCEPT?
We accept Paypal and all credit cards. For Australian customers, we offer Afterpay.
MY GIFTCARD CODE ISN'T WORKING
Your giftcard may have been purchased instore. If so you will need to send us an email so that we can set up your code online. Giftcards are either available online or instore. They cannot be recharged. They can be used on any item x