Free Shipping On Orders Over $100 / Compostable Packaging / Next day delivery for Perth Customers
Favourite Daughters offers Free Express Shipping for WA for orders over $100.
Favourite Daughter offers Free EXPRESS Shipping Australia wide for orders over $200. Express Shipping is $10 for orders under $200.
Express Shipping for orders UNDER $100 will be $10 and your order can be expected within 2-3 Business Days.
Favourite Daughter offers Free Standard Shipping Australia wide for orders over $100. Standard shipping can take from 4-7 Business Days. Standard shipping is $8 for orders under $99.
Email email@example.com for any information not listed and for international shipping.
Please note there are NO RETURNS for items bought on sale.
SALE ITEMS, Lingerie, swimwear, earrings, hats and Menstrual Cups are non-refundable or exchangeable.
Oh no, it wasn't quite right! But good news, Favourite Daughter is committed to customer satisfaction.
You may return your full priced item(s) within 10 days of purchase, in it’s original condition and we will issue you a store credit or exchange for the product(s). Items received outside this time will not be accepted.
For online shipping the 10 days begins once the item has arrived with you. We understand that shipping can be delayed, as long as you contact us within these 10 days we will accept the return.
SALE ITEMS, DISCOUNTED ITEMS, Lingerie, swimwear, earrings, hats and Menstrual Cups are non-refundable or exchangeable.
Shipping costs are non-refundable.
We will not issue you a refund for change of mind. For Change of Mind products you can only receive a store credit or exchange, no monetary refunds applies. Change of mind includes sizing changes. If you are unsure about sizing please send us an email we are always happy to help.
This EXCLUDES items on SALE
Proof of purchase must be supplied. This means original receipts must be obtained.
In-store and online purchases can only be returned in store.
Unless faulty, all returned items must be in their original condition.
Footwear should be returned unmarked and must include original shoe box in its original condition.
Items must not be worn, washed, marked or used.
Tags must be attached.
For hygiene reasons, socks, underwear, menstrual products and menstrual cups cannot be returned.
All items for return/refunds/exchanges are will undergo quality inspection by Favourite Daughter.
Exchanges for the same item different size will not incur any additional charges.
Should an exchange occur and there is a price difference, you may need to pay the difference.
Please note, we CANNOT offer a change of mind exchange on sale or marked down items.
No refunds are issued unless the items has a manufacturing fault or inventory issue on our part.
Online refunds will be processed as soon as we can. Payment made with PAYPAL can result in a 3-15 days wait for the funds to be returned to you.
Faulty goods will be dealt with as per the manufacturer's warranty. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase (10 Days). PLEASE NOTE damage as a result from wear and tear are not considered faulty.
HOW TO EXCHANGE
Email firstname.lastname@example.org for approval of return.
Include all information (e.g. sizing, colour, style, brand and picture of item) and specify if you are wanting an exchange or credit note.
Post the package to us at the below address with your items and a completed returns form.
If an item you have ordered is out of stock we will contact you as soon as possible. Based on your preference we can either cancel the order or refund the item that is unavailable.
908 Beaufort Street
If you have any questions, please contact our team for assistance.