Oh no, it wasn't quite right! But good news, Favourite Daughter is committed to customer satisfaction.
You may return your full priced item(s) within 10 days of purchase, in it’s original condition and we will issue you a store credit or exchange for the product(s). Items received outside this time will not be accepted.
SALE ITEMS, DISCOUNTED ITEMS, Lingerie, swimwear, earrings, hats and Menstrual Cups are non-refundable or exchangeable.
Shipping costs are non-refundable.
We will not issue you a refund for change of mind. For Change of Mind products you can only receive a store credit or exchange, no monetary refunds applies.
Change of mind includes sizing changes. If you are unsure about sizing please send us an email we are always happy to help.
Proof of purchase must be supplied. This means original receipts must be obtained.
In-store purchases can only be returned in store not in the mail.
Unless faulty, all returned items must be in their original condition.
Footwear should be returned unmarked and must include original shoe box in its original condition.
Items must not be worn, washed, marked or used.
Tags must be attached.
For hygiene reasons, socks, underwear and menstrual cups cannot be returned.
All items for return/refunds/exchanges are will undergo quality inspection by Favourite Daughter.
Exchanges for the same item different size will not incur any additional charges.
Should an exchange occur and there is a price difference, you may need to pay the difference.
Please note, we CANNOT offer a change of mind exchange on sale or marked down items.
No refunds are issued unled the items has a manufacturing fault.
Faulty goods will be dealt with as per the manufacturer's warranty. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase (14 Days). PLEASE NOTE damage as a result from wear and tear are not considered faulty.
HOW TO EXCHANGE
Email email@example.com for approval of return.
Include all information (e.g. sizing, colour, style, brand and picture of item) and specify if you are wanting an exchange or credit note.
Post the package to us at the below address with your items and a completed returns form.
If an item you have ordered is out of stock we will contact you as soon as possible. Based on your preference we can either cancel the order or refund the item that is unavailable.
908 Beaufort Street
If you have any questions, please contact our team for assistance.